Client Relationship Specialist

23 hours ago


Franklin, Indiana, United States First Merchant's Bank Full time
Job Summary

We are seeking a highly skilled Client Relationship Representative to join our team at First Merchants Bank. As a key member of our banking center, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions that meet their current needs.
  • Banking Operations: Balance cash, daily transactions, vault, and ATM, ensuring compliance with regulations and reporting requirements.
  • Sales and Service: Sell bank products, make customer referrals, and participate in daily/weekly meetings and coaching sessions to drive sales growth.
  • Leadership and Development: Train, coach, and guide staff with operational and sales skills, and assist in banking center operations to ensure policies and procedures are followed.
Requirements
  • Education: High School Diploma or Equivalent.
  • Experience: Minimum of 6 months of experience selling products or services, and 1 year of sales, banking, and/or related experience.
  • Skills: Ability to travel daily to banking centers, valid driver's license, and transportation.
  • Certifications: S.A.F.E. Act Registration through the Nationwide Mortgage Licensing System (NMLS), and ability to obtain Notary Public designation.
What We Offer
  • Compensation: Base Pay PLUS Bonuses.
  • Benefits: Medical, Dental, and Vision Insurance, 401k, Health Savings and Flexible Spending Accounts, Vacation/Sick Time, Paid Holidays, Paid Parental Leave, Tuition Reimbursement, and Additional Benefits.
About Us

First Merchants Bank is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve. Our Vision is to enhance the financial wellness of the diverse communities we serve, and our Mission is to be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to attracting and engaging teammates of diverse backgrounds and believe in the power of inclusion and belonging.



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