Client Relationship Specialist

4 days ago


Franklin, Indiana, United States First Merchants Bank Full time
Job Summary

We are seeking a highly skilled Client Relationship Representative to join our team at First Merchants Bank. As a key member of our banking center, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth through the sale of bank products and services.

Key Responsibilities
  • Customer Service
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Provide personalized service to meet the unique needs of each customer.
  • Sales and Cross-Selling
    • Sell bank products and services to meet customer needs and drive sales growth.
    • Identify opportunities to cross-sell and upsell products and services to existing customers.
  • Banking Center Operations
    • Balance cash, daily transactions, vault, and ATM.
    • Ensure compliance with regulatory requirements and maintain accurate records.
  • Training and Development
    • Participate in ongoing training and development to enhance sales and customer service skills.
    • Assist in training and coaching new team members.
Requirements
  • Education
    • High School Diploma or Equivalent.
  • Experience
    • Minimum of 6 months of experience selling products or services.
    • Minimum of 1 year of sales, banking, and/or related experience.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and meet sales targets.
    • Strong analytical and problem-solving skills.
What We Offer
  • Competitive Compensation
    • Base Pay PLUS Bonuses.
  • Benefits
    • Medical, Dental, and Vision Insurance.
    • 401k.
    • Health Savings and Flexible Spending Accounts.
    • Vacation/Sick Time.
    • Paid Holidays.
    • Paid Parental Leave.
    • Tuition Reimbursement.
    • Additional Benefits.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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