Service Engineer II

1 day ago


Redmond, Washington, United States Microsoft Corporation Full time
Job Description

Microsoft Corporation is seeking a highly skilled Service Engineer II to join our team in Microsoft Advertising. As a key member of our technical support team, you will play a critical role in providing advanced technical support for Microsoft online advertising global sales teams.

Key Responsibilities:

  • Develop end-to-end expertise in service/system design, interactions, functions, and dependencies at scale.
  • Drive reviews, identify opportunities for operational efficiencies, and share learnings across engineering teams.
  • Maintain current knowledge and expertise, drive the adoption of new solutions, and provide guidance through sharing and coaching.
  • Implement reliable, scalable, and high-performance solutions, contribute to design documents, and own implementation/rollback plans.
  • Maintain quality checklist and documentation, monitor telemetry data, and influence analytics to identify system issues.
  • Develop scripts/automation for quality telemetry pipelines supporting monitoring and incident response.
  • Respond to regular on-call rotations for incidents, escalate complex issues, contribute to postmortems, and provide expertise incident response assistance.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering.
  • OR equivalent experience.
  • 2+ years technical experience with Data Science OR Coding OR automation.

Preferred Qualifications:

  • Domain knowledge or experience in Display/Native/Video advertising.
  • 5+ years technical experience in customer service and supporting operational excellence and best practices.
  • Ability to work through self-directed, ambiguous situations.

What We Offer:

Microsoft Corporation is an equal opportunity employer. We are committed to creating an inclusive work environment that values diversity and promotes opportunities for all employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

Apply online at www.microsoft.com/careers by October 1, 2024.


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