Digital Engagement Manager
4 weeks ago
The Digital Engagement Manager at Tephra will be responsible for delivering exceptional client experiences through the implementation and management of analytic products and solutions. This role requires a strong focus on customer engagement, contract compliance, and program management practices.
Key Responsibilities
Coordinate the scoping and delivery of Proof Of Concepts, Standard/Tailored Demos & Presentations, Solution Proposals, and other artifacts to win client contracts.
Work closely with the sales team to assess opportunities and develop proposal phases, particularly regarding deployment approach, timeline, and deliverables.
Serve as the primary point of contact for delivery and manage issues, change requests, risks, escalations, and other aspects of pre-sales and post-sales activities.
Maintain contact and communication with pre-sales, delivery, and account team members to ensure contract conformance and client user expectations.
Requirements
A degree in Computer Science, Software Engineering, or related fields.
PMP Certification.
Minimum 16 years of industry experience in Software Products & Services.
Minimum 5 years in a customer-facing role.
Minimum 2 years on a project management role.
At least 2 years of experience working in Analytic Products and/or Services.
Basic understanding of analytics software from a functional and technical perspective.
Working knowledge of Data and Analytics Modeling is a plus.
Personal Characteristics
Articulate, strong communications, and presentation skills.
Ability to work with customers, account teams, technical teams, and sales teams.
Disciplined, organized, reliable, hardworking, and result-oriented.
Willingness to travel nationally and internationally, especially during delivery periods.
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