Patient Access Liaison

2 weeks ago


Sharon, Connecticut, United States Nuvance Health Full time
Job Summary

We are seeking a highly skilled Patient Access Liaison to join our team at Nuvance Health. As a key member of our patient access team, you will play a critical role in facilitating patient flow through our system, ensuring a seamless and efficient experience for our patients.

Responsibilities
  • Provide exceptional customer service to patients, physicians, and staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Perform accurate and efficient registration and scheduling functions, ensuring that patient information is up-to-date and accurate.
  • Verify patient insurance eligibility and obtain necessary authorizations, ensuring that patients receive the care they need.
  • Communicate with patients and families to provide estimates for services, collect patient liability, and process payments.
  • Collaborate with healthcare teams to ensure that patients receive timely and effective care.
  • Stay up-to-date with changing regulations and policies, ensuring compliance with HIPAA, EMTALA, and other relevant laws and guidelines.
Requirements
  • High School Diploma or equivalent required; Associate's degree preferred.
  • Minimum 2 years of experience in a healthcare setting, with a focus on patient access and registration.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Basic knowledge of MS Word and Excel, with the ability to learn new software and systems quickly.
Preferred Qualifications
  • National Association of Healthcare Access Management (NAHAM) certification.
  • Experience with electronic medical records (EMRs) and other healthcare software systems.
Work Environment

This is a part-time position, working 24 hours per week. The schedule will include evenings, weekends, and holidays. The work environment is fast-paced and dynamic, with a focus on providing exceptional patient care.



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