Soho House Front Desk Ambassador

4 days ago


New York, New York, United States Soho House & Co. Full time
Job Overview

The Club Reception at Soho House & Co. is a dynamic role that requires excellent communication skills and the ability to multitask in a fast-paced environment.

As a key member of our team, you will be responsible for welcoming and directing members and guests to the property, handling phone calls and reservations, and maintaining a clean and safe work environment.

Main Responsibilities
  • Welcome and direct members and guests to the property, ensuring a warm and hospitable experience.
  • Answer high-volume phone lines and respond to inquiries, including restaurant and event reservations, general information, and messages.
  • Develop knowledge of menus, hours of operation, and amenities to effectively answer guest questions.
  • Maintain a clean and sanitary work environment, including the reception area, desk, and coat check closet.
  • Support and problem-solve with guests in real-time, addressing concerns and setting action items as needed.
Requirements
  • Minimum 3+ years of experience in a similar role.
  • Proven track record of answering high-volume phone lines and responding to inquiries professionally and efficiently.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays.
Compensation and Benefits
  • $23-$25 per hour (dependent on location).
  • Comprehensive health insurance and retirement plan.
  • Generous paid time off policy.
  • Ongoing training and development opportunities.


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