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Seasonal Retail Sales Representative

2 months ago

Alpine, California, United States Tapestry Full time

Temporary Sales Associate

Company: Tapestry, Inc.

The role of a Sales Associate is vital to the overall success and efficiency of the store, requiring a strong commitment to our brand values while engaging with customers and driving sales results. This position involves upholding Tapestry's Service and Selling Models, ensuring a positive initial interaction, fostering ongoing customer relationships through personalized experiences, and leaving a lasting impression.

SALES FLOOR RESPONSIBILITIES:

  • Understand organizational goals and make decisions that align with company priorities.
  • Take ownership of personal performance metrics and develop strategies in collaboration with management.
  • Create actionable plans to meet personal sales goals and improve survey results.
  • Act as a brand ambassador for Tapestry.
  • Exhibit Tapestry's Selling and Service expectations consistently.
  • Stay informed about local market changes that may affect business performance and support local sales strategies.
  • Drive sales through effective clienteling, sourcing new customers, and maintaining productive relationships.
  • Present a professional image that aligns with Tapestry's Guide to Style.
  • Build credibility as a fashion advisor by demonstrating knowledge of current trends and competition.
  • Provide comprehensive product knowledge, including features, benefits, and overall value.
  • Communicate current pricing and promotional strategies effectively to customers.
  • Utilize cross-selling techniques to enhance the customer shopping experience.
  • Be attentive to customer needs and tailor approaches accordingly.
  • Manage multiple customer interactions simultaneously and follow up consistently.
  • Adapt personal selling techniques to contribute to overall store performance.
  • Leverage Tapestry's tools and technology to enhance customer relationships.
  • Foster a collaborative team environment and promote a shared vision.
  • Remain adaptable to changing business needs and welcome constructive feedback.

OPERATIONS RESPONSIBILITIES:

  • Ensure daily tasks are completed without compromising service quality or brand standards.
  • Maintain store organization, including sales floor, backroom, and visual merchandising.
  • Adhere to retail policies and procedures, including POS and asset protection.
  • Support inventory processes by managing stock and maintaining organizational standards.
  • Assist at the cash wrap as needed to process transactions efficiently.
  • Prepare the store by organizing functional areas and maintaining cleanliness.

COMPETENCIES REQUIRED:

  • Drive for Results: Consistently exceeds goals and pushes for high performance.
  • Customer Focus: Dedicated to meeting customer expectations and building trust.
  • Creativity: Generates innovative ideas and connects previously unrelated concepts.
  • Interpersonal Savvy: Builds effective relationships and manages high-tension situations with ease.
  • Learning on the Fly: Adapts quickly to new challenges and learns from experiences.
  • Perseverance: Demonstrates energy and determination to complete tasks.
  • Dealing with Ambiguity: Effectively manages change and uncertainty.

ADDITIONAL REQUIREMENTS:

  • Experience: 1-3 years in sales, preferably in a luxury retail environment.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Familiarity with cash register systems and basic computer skills.
  • Physical Requirements: Ability to work at a fast pace and lift up to 50 pounds.
  • Schedule: Flexibility to work nights, weekends, and holidays as needed.

Tapestry, Inc. is an equal opportunity employer, committed to hiring and developing the best talent.