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Customer Service Representative

2 months ago

Alpine, California, United States Government Employees Insurance Company Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at GEICO. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service to policyholders via phone, email, or in-person
  • Answer questions and resolve issues related to policy coverage, billing, and claims
  • Make policy changes and updates as needed
  • Upsell and cross-sell GEICO products and services
  • Meet or exceed performance metrics and quality standards
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and knowledge of software applications
Benefits:
  • Premier medical, dental, and vision insurance
  • Paid vacation, sick, and parental leave
  • 401(k) plan with company match
  • Tuition reimbursement and paid training
  • Opportunities for career growth and advancement

GEICO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply.