Asset Transfer Specialist
4 days ago
The Asset Transfer Specialist at Fortis Bank is responsible for processing distributions, transfers, and rollover requests for our Self-Directed IRA clients. This role requires a strong client experience culture, partnering with clients, authorized third parties, and other entities to facilitate an efficient and smooth process for IRA transactions.
Key Responsibilities
- Deliver a comprehensive, smoothly executed client service experience by providing ongoing support to our clients related to IRA transaction requests.
- Analyze and process client-initiated distributions, transfers, and rollover requests.
- Ensure all transactions are processed accurately and according to client instructions.
- Ensure all documentation related to transactions is appropriately archived and noted within the correct system.
- Partner with the IRA Operations Manager to setup an efficient and compliant process for ACATS transfer.
- Process outgoing ACATS transactions and ensure all documentation related to the ACATS is appropriately collected and maintained in Bank systems.
- Ensure all discrepancies are addressed, communicated, and resolved in a timely manner.
- Proactively communicate with clients to advise them of the status of their requests.
- Manage call, chat, and e-mail volume for the IRA Operations team by answering, screening, and forwarding incoming correspondence appropriately.
- Assist in processing outgoing cash transactions within the Bank's trust accounting system (ACH, checks, and wires).
- Develop a fundamental understanding of the banking and retirement industry, as well as a complete understanding of products and services offered to our clients.
- Follow all internal policies and procedures to ensure the bank is operating in a compliant manner.
- Bachelor's Degree preferred; High school diploma required.
- Minimum of 3-5 years of experience in trust or retirement operations, banking experience a plus.
- Experience in ACATS strongly preferred.
- Embodies the Fortis Bank culture principles and competencies and consistently demonstrating a positive, ambitious, and solution-oriented attitude with clients and team members.
- Proficient and experienced in Microsoft Office suite products and technology, including but not limited to: Outlook, Microsoft Teams, Word, Excel, and PowerPoint.
- Strong ability to adapt to systems and technology, including but not limited to: banking and/or trust core accounting systems, client relationship management tools, conference room management and teleconferencing systems and tools, and other common office management products.
- Communicates effectively and professionally, both verbally and via e-mail and other chat tools.
- Excellent organizational skills, regularly demonstrating the ability to multitask, prioritize, and manage time efficiently.
- Demonstrates strong interpersonal skills, with the ability to build meaningful professional relationships with senior management and team members.
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