Application Support Engineer Intern

9 hours ago

Midvale, Utah, United States Zions Bank Full time
Job Title: Application Support Engineer Intern

Zions Bancorporation is seeking an Application Support Engineer Intern to join our Core group. As a key member of our team, you will provide third-tier application support for existing and new applications.

Key Responsibilities:
  • Provide third-tier application support for existing and new applications
  • Work with the service desk and IT personnel, operational analysts, developers, testers, business analysts, vendors, and customers to ensure thorough analysis of incidents and business circumstances involved
  • Ensure resolution of Service Desk incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines, and service level agreements for applications
  • Troubleshoot and test to identify the possible cause of incidents
  • Determine the appropriate course of action to resolve the issues with minimal business disruption
  • Establish processes to ensure application availability
  • Install and maintain banking applications in production, staging, test, and DR environments, including new releases, enhancements, and upgrades
Requirements:
  • Prior application support engineering experience
  • Strong analysis, issue management, and user interface/management skills
  • Ability to utilize application knowledge to effectively troubleshoot, diagnose, and resolve problems
  • Ability to interface with Business Units, Service Desk, Operational Analyst, Business Analyst, and Development areas to ensure problem resolution
  • Ability to assist Application Support Manager in developing/revising policies and procedures for supporting new and ongoing applications
  • Ability to escalate inquiries to business partner and third-party vendor to resolve system issues and act as a liaison until problem is resolved
  • Ability to adhere to established standards and procedures for Level 3 Application Support
  • Ability to coordinate and participate in any testing and quality checks centered on the resolution of Application Support issues
  • Ability to represent the organization as the principal customer contact and often perform project leadership role
  • Ability to interact with management and senior customer personnel on matters requiring coordination across organizational lines
  • Ability to support other projects and initiatives as and when required
  • Ability to partner with vendor for the assigned application to learn from them as much as possible
Preferred Qualifications:
  • Knowledge as a generalist or specialist of two or more open system applications in a production environment, including the technologies supporting those applications
  • Knowledge of open system design principles, theories, concepts, and techniques
  • Analysis, trouble shooting, technical and non-technical communication skills, both verbal and written
  • Ability to meet deadlines, multitask, work well under pressure, and changing environments
  • Organizational, project management, and client interfacing skills
  • Pursuing a Bachelor's in Information Technology, Computer Science, Business, or a related field and experience with applications, systems, application development, and support or other directly related experience highly preferred

Zions Bancorporation is an equal opportunity employer and welcomes applications from diverse candidates. We offer a dynamic and inclusive work environment, competitive compensation, and opportunities for professional growth and development.

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