Client Service Representative
2 weeks ago
We are seeking a highly skilled Client Service Specialist to join our team at First Citizens Bank & Trust Company. As a key member of our client service team, you will be responsible for providing exceptional support to our commercial clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and accurate support to commercial clients through various channels, including phone, email, and in-person interactions.
- Act as the primary point of contact for client requests, resolving issues and escalating complex matters to internal partners as needed.
- Collaborate with internal teams to ensure seamless client onboarding and account maintenance processes.
- Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized support.
- Stay up-to-date on banking products and services, providing expert guidance to clients on available options and features.
- Bachelor's degree in a related field, such as business, finance, or marketing, or equivalent experience.
- 1-2 years of experience in banking, financial services, or customer service, preferably in a commercial banking setting.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
- Inbound call center experience, with a focus on commercial banking customers.
- Experience with banking software and systems, including CRM and customer relationship management tools.
- Strong written and oral communication skills, with the ability to create clear and concise documentation and presentations.
First Citizens Bank & Trust Company is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off. If you are a motivated and customer-focused individual looking to join a dynamic team, please submit your application today.
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Client Service Representative
2 weeks ago
Midvale, Utah, United States First Citizens Bank Full timeJob SummaryWe are seeking a highly skilled Client Service Specialist to join our team at First Citizens Bank. As a key member of our commercial client support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProvide timely and effective...
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Client Service Representative
2 weeks ago
Midvale, Utah, United States First Citizens Bank Full timeJob SummaryWe are seeking a highly skilled Client Service Specialist to join our team at First Citizens Bank. As a key member of our commercial client support team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our online tools.Key ResponsibilitiesProvide timely and accurate resolutions to client...
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