Client Service Representative

2 weeks ago


Midvale, Utah, United States FIRST-CITIZENS BANK & TRUST COMPANY Full time
Job Summary

We are seeking a highly skilled Client Service Specialist to join our team at First Citizens Bank & Trust Company. As a key member of our client service team, you will be responsible for providing exceptional support to our commercial clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and accurate support to commercial clients through various channels, including phone, email, and in-person interactions.
  • Act as the primary point of contact for client requests, resolving issues and escalating complex matters to internal partners as needed.
  • Collaborate with internal teams to ensure seamless client onboarding and account maintenance processes.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized support.
  • Stay up-to-date on banking products and services, providing expert guidance to clients on available options and features.
Requirements
  • Bachelor's degree in a related field, such as business, finance, or marketing, or equivalent experience.
  • 1-2 years of experience in banking, financial services, or customer service, preferably in a commercial banking setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
Preferred Qualifications
  • Inbound call center experience, with a focus on commercial banking customers.
  • Experience with banking software and systems, including CRM and customer relationship management tools.
  • Strong written and oral communication skills, with the ability to create clear and concise documentation and presentations.

First Citizens Bank & Trust Company is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off. If you are a motivated and customer-focused individual looking to join a dynamic team, please submit your application today.



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