Client Services Operations Representative

2 days ago

Houston, Texas, United States INSPYR Solutions Full time
About the Role

We are seeking a highly skilled and motivated Client Services Operations Representative to join our team at INSPYR Solutions. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients, ensuring seamless delivery of our services and solutions.

Key Responsibilities
  • Initiate and process customer journey onboarding communications
  • Process routine customer notifications for enrollment rejects, early move-outs, turn-downs, and permit holds
  • Process customer-initiated contract site amendment requests initiated through the online account management portal (add/delete)
  • Utilize systems, including SAP, CCS, Siebel, ESG, OAM, and others, to research customer accounts
  • Counsel customers, third parties, and internal team members on market transactions, requirements, permit issues, notifications, and all areas related to establishing new service and/or deleting service
  • Become an expert in the functionality available in the C&I portal and assist customers in the use of the system and benefits
  • Maintain a thorough understanding of the market, the end-to-end customer lifecycle, and products, services, and contracts to effectively process requests
  • Record all customer interactions and requests in designated issue tracking and issue escalation data repositories, including Siebel Service Requests with detailed descriptions and customer authorizations as needed
  • Provide feedback regarding departmental procedures to create efficiencies and streamline processes with a focus on improving the customer experience
  • Build and maintain an excellent customer relationship over the contract term by providing prompt, professional issue resolution and delivering relevant communication timely and accurately
Requirements
  • Excellent oral and written communication skills, including an ability to effectively present to internal and external stakeholders
  • Excellent problem-solving skills and the ability to use good judgment to make independent decisions based on current business practices
  • Superior customer service skills
  • Excellent PC skills required with intermediate-level Excel skills in order to independently create and analyze spreadsheets
  • Advanced math skills and analytical ability
  • Courteous, patient, energetic, and an enthusiastic personality with a professional demeanor
  • Organized with attention to detail
  • Ability to work independently and comfortable in making rational and reasoned decisions that impact the client experience and financial outcomes
  • Ability to multi-task and work well under pressure, remaining focused and calm in the face of distractions and effectively adapt to new or changing situations
  • Thorough knowledge of deregulated market rules and internal business processes required to support the customer portfolio
Preferred Qualifications
  • Customer care or operational skills experience a plus
About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

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