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Customer Service Representative

2 months ago

Houston, Texas, United States Tailored Shared Services Full time

About Tailored Shared Services

Tailored Shared Services is a leading provider of specialized services, including customer support and technical assistance. Our team is dedicated to delivering exceptional experiences for our clients and their customers.

Job Summary

We are seeking a highly skilled and customer-focused Telecommunications Representative to join our team. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients and their customers, resolving issues, and ensuring a positive experience.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize strong communication and problem-solving skills to provide accurate and helpful information to customers.
  • Maintain up-to-date knowledge of products and services to effectively address customer questions and concerns.
  • Work collaboratively with internal teams to resolve complex issues and improve customer satisfaction.
  • Meet and exceed performance metrics and quality standards.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficient in Microsoft Office programs, including Word, Excel, and Outlook.

Work Environment

This is an in-office position based at our Houston, TX office. The ideal candidate will be able to sit and work at a computer keyboard for extended periods of time, and will have the ability to stoop, kneel, bend at the waist, and reach daily. The position requires the ability to lift and move up to 25 pounds occasionally, and to utilize visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment.