Technical Support Specialist
6 days ago
Job Title: Technical Support Engineer
Location: Remote/Hybrid
Contract: 12+ months
Job Summary:
We are seeking a highly skilled Technical Support Engineer to join our team at Tranzeal Incorporated. As a Technical Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve issues.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Troubleshoot complex technical issues related to our platform, cloud technologies, and software
- Collaborate with cross-functional teams to resolve issues and improve customer satisfaction
- Analyze data to identify potential causes of issues and develop solutions
- Develop and maintain technical documentation and knowledge base articles
Requirements:
- Strong technical skills and knowledge of cloud technologies, software, and networking
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience with ServiceNow or similar platforms
- Knowledge of scripting languages, such as JavaScript
What We Offer:
Tranzeal Incorporated offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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