Senior Engagement Manager

3 weeks ago


San Francisco, California, United States Cognizant North America Full time
About Cognizant's Cloud Infrastructure and Security Services

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is dedicated to driving digital transformation by modernizing infrastructure and workplaces. Our holistic approach delivers key results for customers by achieving cloud-driven modernization and workplace and operational transformation to run businesses in a secure environment.

Job Summary

The Senior Engagement Manager will be the primary point of contact for customer projects, ensuring the highest level of customer satisfaction. This role will coordinate, manage, and ensure completion of all project tasks, lead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered.

Key Responsibilities
  • Establish customer requirement agreements and prepare deliverables
  • Lead teams to successfully deliver project scope, on budget, and to client satisfaction
  • Provide critical, day-to-day support across project teams, the cross-functional organization, and the client organization
  • Contribute to the growth of the company by building and improving existing methodologies, conducting internal training, and developing best practice improvements
Requirements
  • 10+ years of professional, project leadership experience
  • 5-8 years of experience as an Engagement Manager/Project Manager role with ServiceNow (professional services experience preferred)
  • Project estimation experience and budget management
  • Ability to clearly communicate to both technical and non-technical stakeholders
  • Proven project history maintaining high customer satisfaction in complex environments
  • Strong history of problem-solving
  • Proficient with MS Office and other productivity and project management solutions
What We Offer
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan


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