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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Assistance Representative Sr to join our team at Enterprise Holdings. As a key member of our branch, you will provide exceptional customer service to internal and external customers, ensuring their rental needs are met with a high level of satisfaction.
Key Responsibilities- Provide timely and effective assistance to customers, both in-person and over the phone, to resolve their queries and concerns.
- Manage incoming and outgoing calls, ensuring callback management and A/Rs are handled efficiently.
- Assess customer rental needs and provide personalized solutions to meet their requirements.
- Process returns, check-ins, and exit kiosk transactions accurately and efficiently.
- Effectively market the company's services while providing safe and courteous transportation to customers.
- Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
- May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Must have at least 1 year prior customer service, retail, or administrative support experience.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related conviction on driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
