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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Assistance Representative Sr to join our team at Enterprise Holdings. As a key member of our branch team, you will be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face, while supporting their branch and rental needs.
This is a full-time position with elevated hours, working 40+ hours per week and offering a competitive hourly rate of $15. Benefits are also available to eligible employees.
Key Responsibilities- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed.
- Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient handling of customer transactions.
- Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner, assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
- May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties as assigned.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Must have at least 1 year prior customer service, retail, or administrative support experience.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related conviction on driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Sunday: OFF
Monday: 8:00 am - 5:00 pm
Tuesday: 8:00 am - 5:00 pm
Wednesday: 8:00 am - 5:00 pm
Thursday: 8:00 am - 5:00 pm
Friday: 8:00 am - 5:00 pm
Saturday: OFF
