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Customer Service Representative

2 months ago

Portland, Oregon, United States Enterprise Truck Rental Full time

**Job Summary**

Enterprise Truck Rental is seeking a highly motivated and customer-focused Customer Service Representative to join our team at the Portland International Airport location. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers, primarily face-to-face, supporting their branch and rental needs.

**Key Responsibilities:**

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Assist to assess condition of rental upon return
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

**Requirements:**

  • Must be at least 18 years old
  • Must have a valid driver's license
  • No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related event on driving record in the past 3 years (DUI, DWI)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future