Technical Support Specialist
23 hours ago
Job Summary: Oracle is seeking an experienced Technical Support Specialist to provide field service break-fix support for our customers in the Des Moines area.
Key Responsibilities:
- Provide on-site and remote technical support for hardware, software, and networking issues.
- Install and maintain hardware and software systems, including product installation and maintenance.
- Collaborate with internal teams to resolve technical issues and provide customer support.
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware.
- Perform system board level replacements and fault diagnosis to SLAs.
- Plan and commission new rack positions, and install structured cabling.
- Stay up-to-date with the latest technologies and apply them appropriately.
- Adhere to defined Health & Safety processes at all times.
- Work collaboratively with a multi-disciplinary team.
Requirements:
- Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
- Experience in IT Infrastructure support and server administration in a mid-sized environment.
- Experience with data center M&E equipment.
- Demonstrated ability to dig into the details of a system or process to solve customer problems.
- Experience working in a mission-critical operations environment.
- Ability to speak confidently and communicate clearly in a virtual environment.
- Strong adherence to processes and ability to work productively in remote cross-functional teams.
- Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff.
- Experience providing client-facing, direct customer support and service.
- Ability to work independently and resourcefully.
Benefits:
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Short-term and long-term disability insurance.
- Life insurance and AD&D.
- Supplemental life insurance (Employee/Spouse/Child).
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Flexible Vacation and Accrued Vacation.
- 11 paid holidays.
- 72 hours of paid sick leave.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal.
- Voluntary benefits including auto, homeowner, and pet insurance.
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