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Technical Support Specialist

2 months ago

Des Moines, Iowa, United States Electrical Power Products Full time
Position Overview

Reporting Structure

The Technical Support Specialist will report directly to the Technology Director.

Role Summary

This position is tasked with providing comprehensive technical assistance to end-users, alongside maintaining and managing equipment and systems.

Key Responsibilities

· Responsible for overseeing and sustaining the computer systems and networks at Electrical Power Products.

· Offer assistance to all personnel, which includes configuring, managing, updating, and troubleshooting a variety of technological devices.

· Conduct maintenance and troubleshooting on the network, VOIP communication systems, Wi-Fi, and other IT infrastructure components.

· Collaborate with external support services to escalate and resolve intricate issues.

· Establish and manage user accounts and profiles.

· Investigate, test, and assess new technological solutions.

· Maintain inventory management systems and provide networking support.

· Execute account management, user training, and server upkeep.

· Contribute to the organization’s Strategic Plan.

Qualifications

· A Bachelor’s Degree in Information Technology or a related field, or equivalent experience.

· Proficiency in Windows Networking, Active Directory, and Cybersecurity principles.

· Proven experience in troubleshooting, problem-solving, and support capabilities.

· Basic knowledge of various Information System frameworks, including ISO 27001 and NIST Cybersecurity Framework.

· Strong organizational skills with meticulous attention to detail.

· Exceptional verbal and written communication abilities.

Physical Demands

· Regularly required to sit, grasp items, and perform keyboarding for computer operations.

· Must be able to stand, walk, bend, reach, or otherwise move about frequently.

· Occasionally lift, move, or transfer items weighing up to 30 lbs.

· May encounter typical physical hazards associated with manufacturing environments.