Tenant Services Coordinator

4 weeks ago

East Stroudsburg, Pennsylvania, United States Resources For Human Development Full time

Job Title: Tenant Services Coordinator

Job Summary:

The Tenant Services Coordinator is a critical role within our organization, responsible for ensuring the smooth operation of our housing programs. This includes managing all aspects of leasing, compliance, and data entry, as well as providing excellent customer service to our program participants.

Key Responsibilities:

  • Manage all leasing functions for the Permanent Supportive Housing and Master Leasing/Bridge Programs.
  • Build and develop relationships with community landlords and property managers.
  • Negotiate lease conditions and rents with prospective landlords.
  • Gather proof of household income and calculate participant rent responsibility and utility allowances in accordance with HUD regulations.
  • Track renewal dates for leases and rent calculations.
  • Enter all data, client and landlord info onto spreadsheets and Homeless Management Information System, including annual updates, rent changes, lease and inspection renewals.
  • Provide monthly reports to Director.
  • Maintain all housing program data and assist in preparation for APR and HUD grant renewals.
  • Responsible for payment of all housing related bills to include utility payments, utility allowances, security deposit and rents, repairs, etc.
  • File documents, maintain and update all leasing files, close out leasing files when leases are not renewed.
  • Coordinate, schedule, and assist with program participant move in and move out of program.
  • Act as liaison between program participant and landlord for repairs to unit.
  • Conduct walk through inspections with program participate prior to entry, quarterly during program enrollment, and upon exit of the program.
  • Maintain appropriate program participant census levels.
  • Participate in regularly scheduled meetings with both internal and external stakeholders.

Requirements:

  • Bachelor's Degree in a Human Service Field preferred.
  • Minimum two years' experience and demonstrated competence with housing, homelessness, and behavioral health.
  • Demonstrated competence with public speaking, facilitation, collaboration, and timely implementation of tasks.

Working Conditions:

Office based as well as meeting with clients in their homes to conduct health and safety inspections in preparation for annual HUD inspections.

Additional Responsibilities:

The Flexible Housing Fund Coordinator will coordinate and oversee the implementation of the Flexible Housing Fund Program. This includes landlord, community, and housing stakeholder outreach and collaboration, coordination of direct financial assistance for clients, agreements with landlords/vendors, and setting up financial payments.

Physical Requirements:

The Tenant Services Coordinator will need to be able to be mobile to travel to participant apartments and have physical capability to do this. Walking and the ability to carry a laptop or other mobile devices, books, binders or other work items may be needed while traveling in the community.

Equal Opportunity Employer:

Resources For Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

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