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Leadership Development Manager

2 months ago

Union, Kentucky, United States WhiteWater Express Car Wash Full time
About the Role

We are seeking a highly motivated and experienced Leadership Development Manager to join our team at WhiteWater Express Car Wash. As a key member of our leadership team, you will be responsible for fostering a culture of excellence and driving business growth through effective leadership and customer service.

Key Responsibilities
  • Leadership Development: Foster transparent and inspiring communication and accountability within your team. Develop and implement strategies to enhance leadership skills and promote a culture of excellence.
  • Customer Service: Assist customers with car wash transactions and memberships, ensuring a high level of customer satisfaction and loyalty.
  • Team Management: Cultivate growth in team leaders, shift leaders, and future leaders. Ensure proper store staffing through recruitment, collaboration, and promotions.
  • Issue Resolution: Manage customer and employee issues with a focus on retention and swift resolution.
  • Workplace Culture: Infuse positivity, focus, and a passion for learning into the workplace.
Requirements
  • Proven leadership in staff development and a passion for exceptional customer service.
  • Ability to thrive outdoors in all weather, with flexibility for evenings and weekends.
  • Successful completion of a pre-hire background check.
  • Leadership experience overseeing 3-10 direct reports for 1-3 years.
What We Offer
  • No late nights Hours of Operation: 7:30 am - 8 pm
  • Vacation Time: Because we believe in a work-life balance
  • Pet Insurance: To keep your furry friends healthy and happy
  • Free Car Washes: Because we like to keep things sparkling
  • Internal Professional Development: Because your growth is a priority
  • Top-Notch Benefits: Including health, dental, and vision insurance to eligible team members
  • Competitive Earnings: Up to $50,000 annually (including base pay and bonus potential)
  • Company Matching 401(k) Plan: To help you build your financial future
  • Additional Coverages: For life, short-term, and long-term disability; for your peace of mind
  • Flexible Spending Account (FSA): For medical and child expenses, so you can take care of what matters most