Front of House Operations Manager

2 weeks ago


St Louis, Missouri, United States City Winery Full time
About City Winery

City Winery is a dynamic and unique workplace where wine, food, and live entertainment come together to create an unforgettable experience. As a leading provider of unforgettable experiences, we offer a range of top-notch events and experiences that cater to diverse tastes and preferences.

Job Summary

We are seeking an experienced Front of House Operations Manager to join our team. The successful candidate will be responsible for ensuring daily operational excellence, overall guest satisfaction, and management of the FOH team. This role will participate in various dimensions of the business, including leading the service teams, maximizing food and beverage sales, handling pre-shift trainings, and promoting retail wine sales, merchandise, and more.

Key Responsibilities
  • Manage Day-to-Day Restaurant and Venue Operations: Ensure the restaurant and venue are fully prepared and organized for daily execution of the operation, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness and tidiness.
  • Lead and Motivate the FOH Team: Participate in interviewing, hiring, coaching, counseling, and separation process of hourly employees, and ensure the team is motivated and empowered to provide exceptional guest experiences.
  • Maximize Food and Beverage Sales: Identify opportunities to increase sales and revenue, and implement strategies to achieve sales goals.
  • Handle Pre-Shift Trainings and Staff Meetings: Conduct pre-shift trainings and staff meetings to ensure the team is informed and prepared for the day's operations.
  • Promote Retail Wine Sales and Merchandise: Develop and implement strategies to promote retail wine sales and merchandise, and ensure the team is knowledgeable and enthusiastic about our products.
  • Resolve Guest Concerns and Complaints: Respond to guest concerns and complaints in a professional and courteous manner, and ensure guest satisfaction is maintained.
  • Perform Cash Handling Procedures: Conduct cash handling procedures, including opening, mid-day safe counts, cash pay-outs, and nightly cash drops.
  • Maintain Property and Equipment: Ensure the property and equipment are maintained to a high standard, and identify areas for improvement.
Requirements
  • Minimum 3 Years Experience: In a multi-faceted, high-volume restaurant, venue, or equivalent relevant experience.
  • Exceptional Hospitality Skills: Proven ability to provide exceptional guest experiences and maintain a high level of customer satisfaction.
  • Proven Leadership Skills: Ability to lead and motivate a team, and make confident decisions in a fast-paced environment.
  • Strong Analytical and Data Skills: Ability to analyze data and make informed decisions to drive sales and revenue growth.
  • Ability to Work Flexible Schedule: Willingness to work flexible hours, including days, nights, weekends, and holidays.
About Us

City Winery is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We participate in the E-Verify Program in certain locations, as required by law.



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