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Customer Service Representative

2 months ago

St Louis, Missouri, United States Jillys Cupcake Bar & Cafe Full time
Position Summary:
The minimum compensation starts at $15 per hour; however, our Front Of House staff typically earn significantly more. This role requires individuals over the age of 21 to engage in the packaging, selling, and describing of our exquisite gourmet cupcakes, desserts, and delightful café offerings.

Key Responsibilities:
  • This Front Of House position demands an engaging personality, with the ability to connect with customers through excellent communication skills.
  • Upselling and providing a clear understanding of our establishment (A GOURMET CUPCAKE BAR & CAFE) is essential to creating a vibrant and enjoyable experience for our guests, which in turn enhances your earning potential through tips.
  • Full-time staff can expect to earn approximately $600-$800 weekly, combining base pay and tips.
  • Prior experience in customer service is crucial, along with a genuine enjoyment of serving customers.

We specialize in delivering joy, fun, and delectable café options, highlighted by our Award-Winning cupcakes, which have been featured in various national media outlets, including FoodNetwork and Cosmopolitan. Our establishment has also gained recognition through multiple appearances on Cupcake Wars, achieving two victories as the only cupcake business in the Midwest to do so.

Essential Duties:
  • Your responsibilities will include packaging cupcakes, cakes, and various treats.
  • You will be expected to articulate our offerings, learn the cash register operations, maintain cleanliness in the area, and assist in serving food to guests while ensuring tables are cleared and sanitized.
  • This role is centered around engaging with guests and collaborating with team members rather than merely taking orders.
  • Embrace the opportunity to have fun and enjoy your work.