Client Support Lead, West Coast

20 hours ago


Irvine, California, United States Smart Energy Water Full time

Job Summary

The Smart Energy Water company is seeking a highly skilled and experienced Client Support Lead to join our dynamic team. As a key member of our organization, you will be responsible for providing exceptional customer support and ensuring the highest level of satisfaction for our clients.

Key Responsibilities

  • Develop and maintain effective product application support and operations for a large book of business.
  • Proactively manage account relationships and engagement to identify cross-selling opportunities and ensure timely issue resolution.
  • Serve as an escalation point for all product application support issues and communicate with customers as required.
  • Manage and monitor overall client support and communication, establishing yourself as a trusted partner to clients.
  • Engage internal resources to resolve technical issues and provide product and process feedback for improvement to cross-functional departments.

Requirements

  • 5+ years of experience in product application support, client support/management, and technical management.
  • Previous experience working in a service provider environment and knowledge of application, mobility, networking, server, and security.
  • Excellent interpersonal skills, including communication, active listening, and customer care.
  • Ability to multi-task, adapt to changes quickly, and work efficiently in a fast-paced environment.
  • Advanced understanding of support tools, techniques, and technology used to provide product support services.

What We Offer

  • A dynamic and success-driven team-oriented environment.
  • Career development and leadership training opportunities.
  • A healthy work-life balance and employee engagement activities.
  • Medical, dental, and vision benefits, as well as access to an onsite gym.


  • Irvine, California, United States Smart Energy Water Full time

    About the RoleThe Client Support Lead is a key member of our customer-centric team at Smart Energy Water, responsible for delivering exceptional support to our clients in the energy sector. This role requires a unique blend of technical skills, leadership mindset, and customer-facing experience.Key ResponsibilitiesBuild and maintain effective product...


  • Irvine, California, United States Smart Energy Water Full time

    Client Support ManagerJob SummarySmart Energy Water is seeking a highly skilled Client Support Manager to lead client relationships and drive business growth on the West Coast. The ideal candidate will have a strong background in product application support and client management, with a proven track record of identifying opportunities for upselling and...


  • Irvine, California, United States West Coast Staffing Solutions Full time

    Job OverviewWe are currently seeking a skilled Escrow Operations Specialist to join our team at West Coast Staffing Solutions. This role is essential for ensuring the smooth processing of escrow transactions.This is a full-time position with a schedule from Monday to Friday, 8 AM to 5 PM, and may require occasional overtime based on workload.The compensation...


  • Irvine, California, United States West Coast University Full time

    About the RoleWe are seeking a highly experienced and visionary leader to join our team as the Executive Director of Online Operations at West Coast University. This is a unique opportunity to shape the future of online education and drive business growth.Key ResponsibilitiesDevelop and implement a comprehensive online business model that aligns with the...


  • Irvine, California, United States West Coast University Full time

    About the RoleWe are seeking a highly motivated and experienced Alumni Relations professional to join our team at West Coast University. As an Alumni Relations Manager, you will play a key role in building and maintaining strong relationships with our alumni community, promoting the university's mission and values, and supporting the growth and development...


  • Irvine, California, United States West Coast University Full time

    Job Summary:We are seeking a highly experienced and skilled Head of Enterprise Applications to lead our applications development team at West Coast University. As a key member of our leadership team, you will be responsible for planning, developing, and maintaining our enterprise applications, as well as managing multiple development teams and ensuring the...


  • Irvine, California, United States West Coast University Full time

    About the RoleWe are seeking a highly experienced and skilled Head of Enterprise Applications Development to join our team at West Coast University. As a key member of our leadership team, you will play a critical role in driving the development and implementation of our enterprise applications.Key ResponsibilitiesApplication Development and Maintenance:...


  • Irvine, California, United States West Coast University Full time

    About the RoleWe are seeking a highly experienced and skilled Head of Enterprise Applications Development to join our team at West Coast University. As a key member of our leadership team, you will play a critical role in driving the development and implementation of our enterprise applications.Key ResponsibilitiesApplication Development and Maintenance:...


  • Irvine, California, United States West Coast University Full time

    About the RoleWe are seeking a highly skilled Corporate Finance Director to join our team at West Coast University. As a key member of our finance department, you will play a crucial role in managing and analyzing financial data to support strategic decision-making.Key ResponsibilitiesFinancial Planning and Analysis: Provide budgeting, forecasting, and...


  • Irvine, California, United States West Coast University Full time

    About the RoleWe are seeking a highly motivated and experienced Alumni Relations Manager to join our team at West Coast University. As a key member of our Alumni Relations department, you will be responsible for developing and implementing strategies to engage and retain alumni, foster relationships with key stakeholders, and promote the university's mission...


  • Irvine, California, United States West Coast University Full time

    About the RoleWe are seeking a highly motivated and experienced Alumni Relations Manager to join our team at West Coast University. As a key member of our Alumni Relations department, you will be responsible for developing and implementing strategies to engage and retain alumni, foster relationships with key stakeholders, and promote the university's mission...


  • Irvine, California, United States West Coast University Full time

    About the RoleWe are seeking a highly skilled Corporate Finance Director to join our team at West Coast University. As a key member of our finance department, you will play a crucial role in managing and analyzing financial data to support strategic decision-making.Key ResponsibilitiesFinancial Planning and Analysis: Provide budgeting, forecasting, and...


  • Irvine, California, United States West Coast University Full time

    {"title": "Treasury Operations Specialist", "content": "Key ResponsibilitiesAs a Treasury Operations Specialist at West Coast University, you will play a critical role in ensuring the accuracy and prompt completion of daily cash transactions. Your responsibilities will include:Reconciling daily cash schedules, credit card settlements, and various bank...


  • Irvine, California, United States West Coast University Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our applications development team at West Coast University. As the Head of Enterprise Applications Development, you will play a critical role in driving the strategic direction of our software development initiatives and ensuring the delivery of high-quality applications that...


  • Irvine, California, United States West Coast University Full time

    About the RoleWe are seeking a highly skilled Corporate Finance Director to join our team at West Coast University. As a key member of our finance department, you will play a crucial role in managing and analyzing financial data to support strategic decision-making.Key ResponsibilitiesFinancial Planning and Analysis: Provide budgeting, forecasting, and...


  • Irvine, California, United States West Coast University Full time

    About the RoleWe are seeking a highly experienced and skilled Head of Applications Development to join our team at West Coast University. As a key member of our leadership team, you will play a critical role in driving the development and implementation of our enterprise applications.Key ResponsibilitiesApplication Development and Maintenance: Plan, develop,...


  • Irvine, California, United States West Coast University Full time

    Job SummaryWe are seeking a highly skilled Financial Operations Specialist to join our team at West Coast University. As a key member of our financial operations team, you will be responsible for managing all banking operations, including inter-company transactions, wire transfers, and positive pay. You will also collaborate with the financial aid staff to...


  • Irvine, California, United States West Coast University Full time

    Job SummaryWe are seeking a highly skilled Senior Financial Analyst to join our team at West Coast University. As a Senior Financial Analyst, you will play a critical role in providing financial analysis, modeling, and reporting support to our institutions.Key ResponsibilitiesFinancial Analysis and Modeling: Provide timely, accurate, and insightful financial...

  • Area General Manager

    20 hours ago


    Irvine, California, United States Highway West Vacations Full time

    {"Overview": "As a key leader at Highway West Vacations, the Area General Manager plays a pivotal role in driving the success of our operations across the Central Coast of California. This strategic position requires a unique blend of business acumen, leadership skills, and a passion for delivering exceptional guest experiences.Key...


  • Irvine, California, United States Brett Fisher Group - Search Consultants Full time

    About the Role:Join a leading organization in the medical device sector, focusing on anesthesia and respiratory solutions. Our client is recognized for its global reach, operating in over 105 countries with production facilities in 12 nations. The Customer Service Associate will play a crucial role in facilitating operational processes to assist both...