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Client Support Manager

2 months ago

Irvine, California, United States Smart Energy Water Full time

Client Support Manager

Job Summary

Smart Energy Water is seeking a highly skilled Client Support Manager to lead client relationships and drive business growth on the West Coast. The ideal candidate will have a strong background in product application support and client management, with a proven track record of identifying opportunities for upselling and ensuring timely issue resolution.

Key Responsibilities

  • Develop and maintain effective product application support for clients
  • Manage account relationships and identify sales opportunities
  • Serve as the escalation point for support issues
  • Communicate with clients to keep them informed of progress
  • Provide feedback for product improvement

Required Skills and Experience

  • 5+ years of experience in product application support and client management
  • Technical management experience
  • Knowledge of application, mobility, networking, server, and security
  • Ability to work in a fast-paced environment and handle multiple projects
  • Strong interpersonal and communication skills
  • Detail-oriented and organized