Crisis Intervention Case Manager

2 weeks ago

Chicago, Illinois, United States Medical Home Network Full time

Join a Dedicated Team Making a Difference

Are you eager to be part of a committed group focused on transforming healthcare delivery? At Medical Home Network (MHN), we offer a fulfilling career that allows you to contribute to healthier communities.

About MHN

As a not-for-profit organization, MHN has revolutionized the approach to care. Our successful care model integrates provider networks and various healthcare organizations to achieve a unified objective: to innovate healthcare delivery and enhance care management.

Benefits of Working with Us

  • A dynamic, engaging, and collaborative workplace with colleagues who are passionate about healthcare.
  • Awarded as one of the Best Places to Work in Healthcare.
  • Comprehensive benefits package including Medical, Vision, Dental, HSA, FSA, and 401k.
  • Reimbursement for fitness expenses, commuter benefits, and educational assistance.
  • Generous work-life balance benefits including paid time off, sick leave, and 12 paid holidays.

Your Role

The Behavioral Health Quality Team is responsible for providing mobile care management services for the ACO's medical homes. As a Mobile Case Manager, you will engage with patients in acute and specialty care settings to facilitate safe transitions from inpatient care to their medical home.

Key Responsibilities

  • Establish connections with transition of care personnel in inpatient behavioral health units and Medical Home Care Management teams.
  • Interact with behavioral health patients during their hospital stay, focusing on their hospitalization reasons and reinforcing their care management plans.
  • Collaborate with patients, Medical Home Care Managers, and community service providers to develop and implement strategies addressing social determinants of health.
  • Act as a liaison between patients and available resources, ensuring they have seamless access to essential support services.
  • Conduct care management assessments as needed, including Health Risk Assessments and Comprehensive Risk Assessments.
  • Share relevant medical home information with hospital care teams and communicate discharge planning details.
  • Work closely with hospital staff responsible for utilization management and discharge planning, as well as with the patient's family support network to identify and address transition of care issues.
  • Educate and support patients regarding medication management, follow-up care, and community-based services.
  • Participate in care team meetings and collaborate with Integrated Care Teams as required.
  • Assist patients and medical homes in scheduling timely follow-up appointments.
  • Regularly communicate outcomes to the patient's medical home care manager.
  • Complete additional duties as assigned.

Qualifications

  • Master's degree in social work, psychology, or a related field with 1-2 years of relevant experience.
  • Licensure: Must hold a valid license as a Social Worker, Clinical Social Worker, Professional Counselor, or Clinical Professional Counselor.
  • Experience collaborating with multidisciplinary teams in healthcare settings.
  • Proven knowledge and experience working with individuals facing severe mental health challenges and substance use issues.
  • Excellent communication and interpersonal skills.
  • Experience in patient advocacy is a plus.
  • Valid driver's license and access to a vehicle.
  • Ability to work independently and collaboratively with a diverse range of licensed and unlicensed professionals.
  • Strong organizational skills.
  • A genuine passion for supporting individuals with serious mental health and substance use disorders.
  • Demonstrated ability to work autonomously, showing initiative and self-motivation.
  • Familiarity with local social service resources, particularly those related to homelessness and substance use.
  • Empathetic and non-judgmental approach to sensitive issues.
  • A strong commitment to enhancing community well-being by connecting individuals to vital services.
  • Proficient in computer skills.

Equal Opportunity Employer

Medical Home Network is committed to equal opportunity employment. We assess qualified candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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