Customer Service Representative

4 weeks ago


Port Washington, New York, United States Russell Tobin Full time

Job Title: Customer Service Representative

Location: Remote

Pay Rate:

  • English-speaking: $17.50/hr
  • French-speaking: $20.00/hr

Job Overview:

Russell Tobin is seeking Customer Service Representatives to handle high call volumes, navigate computer systems, and provide exceptional customer service. Bilingual candidates, especially those fluent in French, are a priority.

Major Duties and Responsibilities:

  • Respond to inbound calls and process orders.
  • Address customer inquiries and complaints by troubleshooting and determining the best resolution.
  • Document customer interactions and track call types accurately.
  • Maintain high customer service standards and meet support service level agreements.
  • Follow up with customers regarding order status, shipping, and stock availability.
  • Handle inbound phone calls for up to 90% of the assigned shift.
  • Perform additional tasks as assigned.

Basic Qualifications:

  • High school diploma or equivalent.
  • Minimum 1 year of customer service experience, preferably in a call center or hospitality environment.
  • Strong verbal and written communication skills, including professional telephone etiquette.
  • Ability to stay composed during difficult customer interactions.
  • Strong time management and multitasking abilities.
  • Proficiency in Microsoft Office, Word, Excel, and internet navigation.
  • Ability to learn and adapt to new systems quickly.

Preferred Qualifications:

  • Higher education degree.
  • Experience with SAP or other enterprise resource planning (ERP) systems.
  • Previous experience in the optical industry.
  • Bilingual proficiency in French and English.

Work From Home Requirements:

  • Ability to set up a desktop computer directly connected to the internet (no wireless connection allowed).
  • A noise-free work environment with minimal distractions.
  • Comfortable transporting desktop equipment and setting it up with written or visual instructions.

Benefits:

  • Russell Tobin offers comprehensive healthcare coverage, supplemental coverage, 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.


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