Service Advisor

2 weeks ago

Kalispell, Montana, United States Jesco Marine & Power Sports LLC Full time
Job Overview

Service Writer - Attractive Compensation and Benefits

Jesco Marine and Power Sports LLC is recognized as the premier dealership in the Flathead Valley, celebrated for its commitment to excellence over the past 38 years. We offer diverse opportunities for growth and development within our team.

Position Summary:

The ideal candidate will excel in fostering and nurturing customer relationships, demonstrating teamwork, and possessing strong problem-solving abilities. We seek a self-motivated individual with outstanding organizational skills.

Key Responsibilities:
  • Initiate service and repair processes by accurately describing performance issues and service requests.
  • Review and update customer accounts, communicating any changes to the relevant internal teams.
  • Confirm warranty coverage, create repair orders, and manage customer account information.
  • Act as a bridge between customers and technicians, ensuring clear communication of customer needs and service recommendations.
  • Conduct inspections with customers, verifying unit details, capturing photos, and discussing any additional service requirements based on findings.
  • Schedule service appointments, enter repair orders, track service progress, calculate costs, and handle payment processing.
  • Keep customers informed about service promotions, estimated completion times, and associated costs.
  • Perform additional duties as required.
Required Skills and Qualifications:
  • A collaborative team player dedicated to delivering exceptional customer service.
  • Strong communication and problem-solving skills.
  • Able to manage multiple tasks in a dynamic environment.
  • Basic mechanical and technical knowledge.
  • Valid driver's license with a satisfactory driving record.
Experience and Education:
  • Preferred: 3+ years of prior experience as a Service Writer.
  • Required: Minimum of 2 years of experience in a similar role.
  • High School diploma or equivalent is mandatory.

Employment Type: Full-Time; Hourly; 40 hours per week, Monday to Friday; **Weekend Availability**. Comprehensive benefits package available, including employee discounts and immediate eligibility for paid time off.

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