Relationship Banker LP
22 hours ago
Wells Fargo is seeking a skilled professional to join our team as a Relationship Banker LP. As a key member of our Consumer, Small & Business Banking division, you will play a critical role in building and maintaining relationships with customers, identifying opportunities for offering a full range of retail banking deposit and credit products and services, and providing exceptional customer service.
Key Responsibilities- Participate in building relationships with customers and understand their needs
- Identify opportunities for offering a full range of retail banking deposit and credit products and services
- Analyze business challenges related to full-service banking experience for emerging affluent and high-value customers
- Present recommendations for resolving customer inquiries and service requests
- Open and service accounts within authorized limits, create plans for follow-up and scheduled contacts with customers
- Provide information to internal partners and external sources to enhance the customer experience
- Identify opportunities to leverage partners and connect customers with the appropriate partner or relationship manager to meet their needs
- Partner with financial advisors to understand customer needs and provide introductions to address investment or retirement needs
- Provide self-service digital banking options to customers
- 2+ years of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education
- 1+ year of assessing and meeting the needs of customers or helping with issue resolution
- 1+ year of building and maintaining effective relationships with customers and partners
- Successfully completed Financial Industry Regulatory Authority (FINRA) Series 6 and Series 63 examinations (or FINRA recognized equivalents)
- State Insurance license(s)
- Customer service focus with experience handling transactions across multiple systems
- Proficient in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
- Strong verbal, written, and interpersonal communication skills
- Knowledge and understanding of book of business processes to actively manage a group of customers to meet their needs and grow the business
- Ability to be proactive, innovative, and creative in meeting customer and enterprise needs
- Ability to make client calls and actively participate in the sales development process
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Ability to follow policies, procedures, and regulations
- High motivation with ability to successfully meet team objectives while maintaining individual performance
- Experience mentoring and peer-coaching
- Experience assessing customer needs and recommending products/services to fulfill those needs
- Experience using business acumen to provide financial services consultation to small business customers
- Knowledge and understanding of financial services consumer lending products
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
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