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Service Advisor

2 months ago


Kalispell, Montana, United States Jesco Marine & Power Sports LLC Full time
Job Overview

Service Writer - Attractive Compensation and Benefits

Jesco Marine and Power Sports LLC is recognized as the leading boat dealership in the Flathead Valley, with a legacy of over 38 years in the industry. We are committed to providing exceptional career opportunities to our dedicated team members.

Position Summary:

The ideal candidate will excel in fostering and sustaining positive relationships, demonstrate teamwork, exhibit problem-solving abilities, and effectively communicate information. We seek a detail-oriented, self-motivated individual with outstanding organizational capabilities.

Key Responsibilities:
  • Initiate service requests and repairs by accurately describing performance issues and customer needs.
  • Review and update customer accounts, ensuring accurate communication with internal teams.
  • Confirm warranty coverage, generate repair orders, and maintain comprehensive customer records.
  • Act as a bridge between customers and technicians, ensuring clarity in service requests and recommendations.
  • Conduct inspections with customers, validate unit details, capture images, and communicate any additional service requirements based on assessments.
  • Schedule service appointments, enter repair orders, track service progress, calculate costs, and process payments.
  • Keep customers informed about service promotions, expected completion times, and service costs.
  • Perform additional tasks as necessary.
Required Skills and Qualifications:
  • A collaborative team player focused on delivering outstanding customer service.
  • Strong communication and problem-solving skills.
  • Able to manage multiple tasks in a dynamic environment.
  • Solid understanding of mechanical and technical concepts.
  • Valid driver's license with an acceptable driving record.
Experience and Education:
  • Preferred: 3+ years of experience as a Service Writer.
  • Required: Minimum of 2 years of experience in a similar role.
  • High School diploma or equivalent is mandatory.

Employment Type: Full-Time; Hourly; 40 hours per week, Monday to Friday; **Weekend Availability**. Comprehensive benefits are available, including employee discounts and immediate eligibility for paid time off.