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Customer Service Representative

2 months ago

Venice, California, United States Superba Full time

About Us

Superba Food + Bread is a chef-driven restaurant group committed to serving high-quality, seasonal food and craft coffee in a warm and welcoming environment. Our menu is designed to showcase the best of the season's ingredients, and our team is passionate about providing exceptional service to our guests.

Job Summary

We are seeking a part-time Host to join our team at Superba Food + Bread. As a Host, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere. You will be responsible for managing the flow of guests, answering questions, and providing exceptional service to ensure a positive experience for all guests.

Responsibilities

  • Manage the flow of guests, ensuring a smooth and efficient experience
  • Answer questions and provide information to guests in a friendly and professional manner
  • Provide exceptional service to ensure a positive experience for all guests
  • Work collaboratively with the rest of the team to ensure seamless service
  • Maintain a clean and organized workspace, adhering to health and safety standards

Requirements

  • At least one full year of host experience in a high-volume, full-service environment
  • A commitment to creating an amazing and memorable guest experience
  • Following standards including steps of service, food safety and sanitation, and phone etiquette
  • Organized, detail-oriented, and a great communicator
  • Address problems quickly and have a knack for turning tough situations into positive outcomes
  • Understand our technologies and care about accuracy (POS Toast, Open Table, Hot Schedules)
  • Have a flexible schedule and open availability

What We Offer

  • Competitive wages (~$21 - $25 / hour including tips)
  • Medical, dental, vision, and life insurance, 401(k) retirement plan for team members who are full-time or full-time equivalent
  • Flexible schedules so you can pursue all your outside interests
  • Work with a team that cares about seasonal menus and exceptional food quality
  • A fun and inclusive work environment
  • Professional development and career advancement opportunities with a rapidly expanding restaurant group
  • Company Dining Program (Pitfire, Superba, American Beauty, & The Win~Dow)