Client Support Specialist
1 week ago
Customer Service Representative
Job Category: Customer Service Requisition Number: CUSTO025428
Job Overview
What We Are Seeking:
We are in search of an individual with a cheerful disposition who can bring that enthusiasm to the workplace each day. The perfect candidate will possess innate problem-solving abilities and will be adept at communicating effectively with a diverse range of individuals, including homeowners, business proprietors, service personnel, and internal teams. Our Customer Service Representative will handle incoming inquiries with confidence and charisma. While organization is crucial, building rapport is even more essential.
Key Responsibilities:
As a Customer Service Representative for Waltham Pest Services, you will deliver outstanding service to both clients and colleagues. You will take pride in addressing customer concerns and ensuring proactive follow-up with existing clients, leads, and referrals. Your role will involve responding to service and sales inquiries and clearly conveying this information to field technicians and sales representatives. Additionally, you will maintain precise customer records and assist in scheduling service routes and coordinating appointments. Our representatives also support accounts receivable in collection efforts.
What We Offer:
Compensation:
- Competitive salary
- Paid vacation
- Paid holidays
- Paid sick leave
- 401k plan with company match
- Stock purchase options
Benefits:
- Medical coverage
- Dental insurance
- Vision care
- Tuition reimbursement
- Pet insurance
- Legal assistance program
Training & Development:
We provide industry-leading training to ensure your success, along with opportunities for growth, development, and advancement through a structured growth plan. We also recognize and reward outstanding performance.
Additional Perks:
- Community engagement initiatives
- Charitable activities
- A supportive family-like atmosphere within a large organization
- Employee assistance programs
- Employee relief fund
- Discounts on travel, entertainment, and more
Why Choose Waltham Pest Services:
Safety: Our top priority is the safety of everyone we interact with daily.
Stability: As a leader in the industry for over 125 years, we are committed to long-term success.
Work Environment: We believe that work should be enjoyable, and we strive to ensure our employees are happy, as satisfied employees lead to satisfied customers.
Growth Opportunities: We understand that morale is linked to happiness at work and having clear, communicated goals.
Requirements:
Applicants must be able to pass a drug screening and meet physical job requirements. Candidates should be capable of performing the necessary job duties with or without accommodations and must obtain the appropriate pesticide license within the first 90 days of employment (company-sponsored).
Skills:
Required:
- Data management: Advanced
- Listening skills: Advanced
- Problem-solving abilities: Advanced
- Responsibility: Advanced
- Multitasking: Advanced
- Customer service: Advanced
- Microsoft Office proficiency: Advanced
Education:
Required: High School diploma or GED.
Experience:
Required:
- 1-3 years of accurate and timely data entry
- 1 year of professional phone etiquette
- 1-3 years of high-volume customer service experience in a call center or similar environment
Preferred:
- 1 year of scheduling and routing experience
Waltham Pest Services is an Equal Opportunity Employer, committed to a diverse workforce and inclusive work environment.
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