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Transportation Coordinator

2 months ago

Atlanta, Georgia, United States Vectour Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Dispatcher to join our team at Vectour Group. As a Dispatcher, you will play a critical role in delivering exceptional customer service to our clients and passengers. Your primary responsibility will be to schedule and dispatch operators and drivers, ensuring the efficient operation of our transportation services.

Key Responsibilities
  • Scheduling and Dispatching: Assign transportation services efficiently and maintain accurate check-out logs.
  • Operator Assignment and Coordination: Assign stand-by or extra-board operators during operator absences, increased service volumes, or to minimize service disruptions due to traffic, vehicle malfunctions, operator issues, or emergency situations.
  • Attendance and Vehicle Assignment Management: Maintain attendance logs for operators and relevant staff. Assign vehicles, considering preventive maintenance schedules and capacity needs.
  • Communication with Operators: Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance as needed.
  • Monitoring and Adjustments: Monitor operators and trip status, adjusting and reassigning as necessary to ensure on-time performance.
  • Real-Time Operations and Documentation: Maintain scheduling and performance data during real-time operations. Document daily events related to service accurately and appropriately.
Requirements
  • Education: High school diploma or equivalent (G.E.D.).
  • Experience: At least one (1) year of dispatch operations experience within the transportation industry.
  • Skills and Knowledge: Excellent communication skills with the ability to adapt to changing situations and actively listen to feedback. Customer service-oriented mentality with keen attention to detail. Demonstrated poise, tact, diplomacy, good judgment, and discretion.
What We Offer
  • Competitive Pay: $17.77 per hour, paid biweekly.
  • Benefits: Medical, dental, vision, disability, and life insurance. 401K with employer match. 7 paid holidays. Paid sick leave. Paid vacation. Great coworkers.