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Customer Service Representative Business Development

2 months ago

Tucson, Arizona, United States Chapman Volkswagen Tucson Full time
Customer Service Business Development Representative

Chapman Automotive Group is a leading automotive retailer in Arizona and Nevada, with a strong reputation for delivering exceptional customer experiences. We're seeking a highly motivated and customer-focused individual to join our Business Development team as a Customer Service Business Development Representative.

Key Responsibilities:
  • Utilize our CRM system to track and manage customer interactions
  • Respond promptly to customer inquiries via phone, email, and live chat
  • Generate sales appointments through proactive outreach and lead management
  • Identify customer needs and opportunities for new and used car sales presentations
  • Handle incoming phone leads and respond to customer inquiries in a timely manner
  • Follow up with leads who are not ready to make an appointment or are no-shows
  • Deliver customer inquiries and messages to other sales personnel and departments promptly
  • Collaborate with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Attend product and sales training as requested by BDC
  • Attend sales meetings
  • Maintain a professional appearance and stay informed about new products, features, and accessories
Requirements:
  • Team player attitude and enthusiastic personality
  • Prompt and courteous communication skills
  • At least one previous role in the customer service industry preferred
  • Must be available to work nights and weekends
  • Must have strong typing skills and strong interpersonal skills, in-person and over the phone
  • Eager to learn dealership best practices and advance customer service skills
  • Strong verbal and written communication skills a MUST
  • Possess a clean driving record and valid driver's license
  • Willing to submit to a pre-employment background check and drug screening
Our Culture:

At Chapman Automotive Group, we value our employees and strive to create a positive and supportive work environment. Our culture is built on camaraderie, innovation, growth, and employee engagement. We believe in fostering a magnetic environment where our people want to come to work each day.

Our Benefits:

We offer a comprehensive benefits package, including medical, dental, company-paid life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).