Client Success Coordinator

1 week ago

Las Vegas, Nevada, United States Jampack Full time

About Jampack

Jampack is a dynamic company that offers unique and memorable experiences for event-goers. We partner with event producers to curate exclusive in-event experiences that cater to every desire. Our proprietary technology and partner integrations allow us to bundle those once-in-a-lifetime experiences at the best rate available, all within a single platform. From hotel accommodations to open bars at the most sought-after nightclubs, line skips, event re-entry, lavish dining experiences and more, each experience offers an elevated way to Jampack a Weekend.

Job Summary

We are seeking a highly organized and driven individual to support our clients and level up our Client Success team. This role reports directly to one of our Client Success Directors and is responsible for helping them manage their book of business. This involves onboarding new clients, leveling up our organization and processes, and supporting & growing our clients' travel package sales over the lifecycle of their event. This is a highly cross-functional role that requires collaboration with our Sourcing, Finance, Marketing, and Creative team to ensure the success of our clients.

Responsibilities

  • Build a best-in-class team by working closely with the Client Success Director to support the onboarding and management of clients, participating in team meetings, sharing client event updates, identifying improvement areas, and proposing new ideas to drive growth and success.
  • Flawless execution of event sales by assisting in the onboarding and ongoing management of clients, including scheduling meetings, tracking deliverables, and holding clients accountable for meeting timelines and deliverables.
  • Use project and marketing management tools to organize and track event progress, identifying and mitigating risks of not meeting marketing timelines and deliverables.
  • Provide exceptional service to our clients by acting as a liaison between clients and our internal teams, resolving any issues and concerns that arise promptly and professionally.
  • Maximize revenue for clients by assisting with the client marketing execution required for a successful event, attending meetings with clients to gain buy-in for travel package marketing, taking notes and sending out action item follow-ups, and collaborating with the Digital Marketing team to drive revenue via customized marketing plans tailored to the event.

Requirements

  • 0 - 2 years of professional experience
  • Local to Las Vegas with the expectation to be in office each day
  • Attention to detail and organization are MUST-HAVE skills
  • Ability to problem solve and figure out solutions to challenges that arise
  • Strong writing skills and comfortable supporting and speaking on client-facing calls
  • Comfortable in a fast-paced startup environment, where last-minute changes are common

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