Client Success Coordinator
3 days ago
About Jampack
Jampack is a leading provider of unique and memorable experiences for event-goers. Our platform partners with event producers to curate exclusive experiences that cater to every desire. With our proprietary technology and partner integrations, we offer a one-stop-shop for event-goers to bundle experiences at the best rate available.
Job Summary
We are seeking a highly organized and driven individual to support our clients and elevate our Client Success team. This role reports directly to a Client Success Director and is responsible for onboarding new clients, leveling up our organization and processes, and supporting and growing clients' travel package sales over the lifecycle of their event.
Key Responsibilities
- Build a best-in-class team by working closely with the Client Success Director to support client onboarding and management, participating in team meetings, and identifying improvement areas.
- Execute event sales by assisting in client onboarding and management, creating and maintaining email and communication templates, and coordinating with cross-functional teams to deliver high-quality products.
- Provide exceptional service to clients by acting as a liaison between clients and internal teams, resolving issues and concerns promptly and professionally.
- Maximize revenue for clients by assisting with client marketing execution, coordinating with the Supply Team to develop unique event itineraries, and tracking performance to advise clients on strategic recommendations.
Requirements
- 0-2 years of professional experience
- Local to Las Vegas with the expectation to be in office each day
- Attention to detail and organization are MUST-HAVE skills
- Ability to problem solve and figure out solutions to challenges that arise
- Strong writing skills and comfortable supporting and speaking on client-facing calls
- Comfortable in a fast-paced startup environment
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