Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HOYA Vision Care. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via telephone and email, resolving issues, and ensuring timely order fulfillment.
Key Responsibilities- Answer incoming calls from customers in a professional and courteous manner.
- Receive and process new orders, ensuring accurate input into our computer system.
- Address and resolve customer requests and issues related to lab, lenses, services, pricing, and product.
- Direct complaints concerning billing and services rendered to designated department managers for investigation.
- Locate and track orders in our facility, providing estimated completion times and notifying customers of delays.
- Document phone conversations and customer interactions in our account notes system.
- Stay up-to-date on products and availability to provide accurate information to customers.
- High School Diploma or equivalent required.
- 2 years of telephone customer service experience preferred.
- Optical experience recommended.
- Insurance billing and reconciliation experience (VSP, VBA, VCP, Superior, and Eye-Med) a plus.
At HOYA Vision Care, we value diversity and inclusion in our workplace. We strive to create an environment where everyone feels welcome and empowered to contribute their unique perspectives and ideas. Our commitment to equal opportunity and diversity is reflected in our hiring practices, and we welcome applications from candidates of all backgrounds.
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Customer Service Representative
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