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Account Specialist

2 months ago

Grand Forks, North Dakota, United States Blue Cross Blue Shield of North Dakota Full time
About Us

At Blue Cross Blue Shield of North Dakota, we're dedicated to providing personalized service and unmatched access to care for hundreds of thousands of North Dakotans. Our mission is to challenge the cost and complexity of healthcare in the state, and we're looking for caring, innovative individuals to help us achieve this goal.

Work Environment

This opportunity is located in our Grand Forks, ND office, where we empower our employees to find a work style that suits them best. Learn more about our work environment and culture at Life at Blue | BCBSND.

Job Responsibilities
  • Support sales and account management activities for all product lines, including health insurance, Medicare products, and supplemental insurance.
  • Assist with enrollment processing, claims billing, and account servicing.
  • Research and resolve benefits, billing, and claims issues.
  • Educate and provide product information and application assistance to individual members.
  • Proactively recommend products needed by members to increase customer satisfaction.
  • Process and review client and individual paperwork, following up for additional information as needed.
  • Provide assistance, service, and education to members, clients, and brokers, ensuring accuracy and timeliness in responding to inquiries.
Requirements
  • A High School Diploma / GED and at least 1 year of experience in a customer-focused role.
  • Insurance Producer License or willingness to obtain this within 3 months of hire and maintain continuing education requirements annually.
  • Strong communication and interpersonal skills, with the ability to prioritize in a changing environment and be organized.
Benefits and Perks
  • Wellness incentives, including well-being lifestyle spending accounts, employee assistance program, and employee discounts.
  • Encouraged paid time off, including paid holidays and flexible holidays to use as desired.
  • 16 hours of paid volunteer time with a $200 donation to a charity of choice upon completion of all volunteer hours.
  • Employee recognition, community initiative events, and yearly company outings.
  • Workplace flexibility, offering different options for working arrangements and the freedom to make time for important commitments.