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Medical Equipment Customer Service Specialist

2 months ago

Southborough, Massachusetts, United States Rotech Healthcare Full time
About Rotech Healthcare

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by delivering high-quality medical products and services through hundreds of locations across 45 states.

Job Summary

We are seeking a dedicated Customer Service Representative to perform tasks and communication related to patient information, durable medical equipment, and respiratory products and supplies. The ideal candidate will effectively communicate with patients, coworkers, and referral sources to ensure timely processing of patient questions and concerns.

Key Responsibilities
  • Update respiratory grids and clear previous day's routes
  • Communicate with patients and referral sources to process questions and concerns
  • Complete SOPs/CMNs and document on tracking logs
  • Comply with company policies and procedures to meet JCAHO and company standards
  • Coordinate patient information, process paperwork, and complete batch reports
  • Maintain referral logs and monitor office supplies
  • Prepare deposits and invoices for locations
  • Process paperwork, confirm tickets, and assemble charts
  • Provide technical assistance to customers and verify insurance coverage information
  • Work with outside agencies to resolve customer issues
Requirements
  • High school diploma or GED equivalent
  • Background investigation and drug screen (when applicable)
  • Valid driver's license with a clean driving record (when applicable)
Preferred Qualifications
  • Experience with medical equipment and billing practices
  • Medical terminology and administrative record management
  • One year of related work experience
Skills and Competencies
  • Accurate mathematical calculations
  • Effective communication in English
  • Interpretation of various communications
  • Maintenance of confidentiality and discretion
  • Multi-tasking and attention to detail
  • Self-motivation and time-management skills
Benefits
  • 401k
  • Medical, dental, and vision insurance
  • Life insurance and disability
  • Generous paid time off and paid holidays
  • Employee discount program
  • Employee recognition program
  • Bonus and incentive opportunities