Patient Services Specialist

3 weeks ago


Southborough, Massachusetts, United States UnitedHealth Group Full time
Unlock Your Potential in a Dynamic Healthcare Environment

Are you passionate about delivering exceptional patient care and support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we have an exciting opportunity for a Patient Services Specialist to join our team at UnitedHealth Group.

About the Role:
As a Patient Services Specialist, you will play a vital role in ensuring the smooth operation of our healthcare services. Your primary responsibilities will include:
  • Verifying patient insurance coverage and eligibility
  • Updating patient demographic and insurance information
  • Collecting and posting patient co-payments and outstanding balances
  • Addressing patient-related telephone calls and responding to emergency needs
  • Entering new referrals and ensuring existing referral numbers are linked in the system
  • Providing patient education on managed care plans and referral processes
  • Scheduling and coordinating patient visits and medical procedures
  • Notifying providers and patients of changes to scheduled appointments
  • Performing other duties as assigned

What We Offer:
At UnitedHealth Group, we believe in providing our employees with a comprehensive benefits package, including competitive base pay, paid time off, medical plan options, dental and vision insurance, and a 401(k) savings plan. We also offer education reimbursement, employee discounts, and a range of other benefits to support your overall well-being.

Requirements:
To be successful in this role, you will need:
  • A high school diploma or equivalent
  • At least one year of customer service experience, including the ability to multi-task and resolve patient concerns in a timely manner
  • Access to reliable transportation and the ability to travel 10% of the time to other locations as needed

Preferred Qualifications:
We also welcome candidates with a beginner level of understanding of software applications such as Microsoft Word, Excel, and Outlook.

Soft Skills:
To thrive in this role, you will need to possess strong organizational and time management skills, as well as the ability to work well under pressure in a fast-paced environment. Excellent verbal and written communication skills are also essential, as you will be interacting with patients, providers, and other stakeholders on a regular basis.

Why Choose UnitedHealth Group?
At UnitedHealth Group, we are committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. If you share our values and are passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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