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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions to meet their needs.
Key Responsibilities- Provide excellent customer service to wholesale and retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Develop and maintain a deep understanding of our products, including their features, benefits, and applications.
- Work closely with store associates to ensure that customers receive the best possible service and support.
- Stay up-to-date with product features and maintain the high quality and visual standards of our products and stores.
- Meet or exceed sales goals while consistently delivering exceptional customer service.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 1-2 years of customer service experience in a retail or wholesale environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, store associates, and other team members.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Fluency in English and Spanish (or other languages as required by the location).
As a Sherwin-Williams employee, you will have access to a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a competitive salary and bonus structure.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
