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Customer Service Representative

2 months ago

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About the Customer Service Representative role at NuSpine Chiropractic

At NuSpine Chiropractic, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be the first point of contact for our clients. Your primary focus will be on delivering exceptional customer service, ensuring that every interaction is a positive one.

To succeed in this role, you'll need to be a quick thinker with excellent communication skills. You'll be working with a variety of mediums, including phone, email, and in-person interactions. Your goal will be to resolve customer inquiries and complaints in a timely and professional manner.

  • Key Responsibilities:
  • Maintain a professional and friendly attitude towards customers at all times
  • Communicate with customers through various mediums, including in-person, phone, and web
  • Build relationships with customers to ensure their satisfaction
  • Provide prompt responses to customer inquiries and complaints, assisting to solve issues
  • Maintain records of customer interactions, including sales, comments, and complaints
  • Process orders and forms as needed
  • Keep up-to-date on company offerings to ensure clients get the best products
  • Requirements:
  • [1+] years of Customer Service Representative experience
  • High school diploma
  • Proficient with computers and CRM software
  • Excellent communication skills
  • Superb customer service, time-management, and multitasking skills
  • Must be a team player
  • Must have flexible availability