Clinical Support Specialist, Physical Therapy Department

6 days ago


Derry, Pennsylvania, United States Grand View Hospital Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our Physical Therapy Department at Grand View Hospital. As a key member of our team, you will provide exceptional administrative support to our patients and staff, ensuring a seamless and efficient experience for all.

Key Responsibilities
  • Front Desk Operations: Greet patients and visitors in a courteous and professional manner, and promptly notify staff of their arrival.
  • Registration and Scheduling: Register new patients, collect copays, and schedule appointments in a timely and accurate manner.
  • Record Keeping: Maintain and update departmental files and records, ensuring accurate and efficient retrieval of information.
  • Treatment Statistics: Compile monthly treatment statistics within five working days of the end of each month for review by the Director and forwarding to designated departments.
  • Charge Processing: Accurately process inpatient and outpatient charges via the departmental computer system within five working days of receipt to facilitate billing and revenue generation.
  • Form Management: Forward required patient forms, insurance forms, and other necessary information to the proper department for timely processing of physical medicine services.
  • Medical Records: Copy patient treatment information in a prompt manner according to established medical records policy to fulfill requests from appropriate sources.
  • Prior Authorization: Complete all prior authorization steps as required by 3rd party payers to ensure payment.
Work Schedule

Monday/Tuesday/Friday: 8:00 am - 4:30 pm and Wednesday/Thursday: 11:00 am - 7:30 pm

Requirements
  • Education: High School Diploma/GED required
  • Benefits: We offer a competitive salary and comprehensive benefits to part-time and full-time employees, including medical, dental, and vision insurance, wellness and gym discounts, 403B, on-site discounted childcare center, paid time off, sick time, tuition assistance, free life insurance, long-term disability, short-term disability, employee referral bonus, identity theft insurance, pet insurance, flexible spending accounts, employee discount program, employee assistance program, and free parking.


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