Tax Office Operations Manager
2 days ago
We are seeking an experienced Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will play a critical role in ensuring the success of our tax season operations.
Key Responsibilities- Support the Multi-Unit Team Leader in managing daily operations of the tax office, ensuring quality and consistent execution of Service Standards.
- Execute and hold tax office associates accountable to Service Standards execution and client service experience.
- Serve as point of contact for onsite escalated client service concerns.
- Ensure clients are scheduled properly and conflicts are resolved.
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
- Lead daily huddles and communicate essential information to office associates.
- Prior experience working in customer service or similar role.
- Strong organizational skills and ability to plan and manage day-to-day office operations.
- Customer-centric mindset and strong communication skills.
- Computer proficient with the ability to use MS Office.
- Demonstrated ability to work independently with minimal supervision.
- Positive attitude.
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
- High school diploma / equivalent or higher.
H&R Block is a leading provider of tax preparation and financial services. We are committed to providing exceptional client experiences and supporting the growth and development of our associates.
We offer a competitive compensation package, including benefits and incentives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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