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Tax Office Manager
1 month ago
We are seeking an experienced and customer-focused Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.
Key Responsibilities- Execute and hold all tax office associates accountable to Service Standards execution and client service experience
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
- Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
- Prior experience working in customer service or similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
- High school diploma / equivalent or higher
H&R Block is a global leader in tax preparation and financial services. We are committed to helping our clients and associates achieve their goals and make a meaningful difference in their communities. Our company values diversity, inclusion, and connection, and we strive to create a work environment that is welcoming and supportive of all individuals.
We offer a range of benefits to our associates, including employee assistance programs, wellbeing initiatives, and discounts on everyday items and services. We are an equal opportunity employer and welcome applications from diverse candidates.
