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Tax Office Manager

4 weeks ago

Pittsburgh PA USA, United States H&R Block Full time
About the Role

We are seeking a highly motivated and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for managing multiple tax offices, providing leadership and development to associates, and driving growth and client satisfaction.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets
  • Assist in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Requirements
  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients and associates achieve their goals and live their best lives. Our company culture is built on the values of trust, care, and connections, and we strive to create an environment where everyone feels safe to bring their authentic self to work every day.

We offer a range of benefits to our associates, including employee assistance programs, wellbeing programs, and discounts on everyday items and services. We are an equal opportunity employer and welcome applications from diverse candidates.