Tax Office Operations Manager
6 hours ago
We are seeking a highly motivated and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you will be responsible for ensuring the smooth operation of our tax office, providing exceptional client service, and leading a team of tax professionals.
Key Responsibilities- Support the Multi-Unit Team Leader in managing daily operations and ensuring quality execution of service standards
- Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
- Provide phone coverage and engage with clients to deliver an outstanding experience
- Lead daily huddles and communicate essential information to office associates
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude and flexibility to work a flexible schedule
At H&R Block, we believe in the power of people helping people. We offer a range of benefits to support your total well-being, including an Employee Assistance Program, wellbeing program, and discounts on everyday items and services.
We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
We are an equal opportunity employer and welcome and celebrate diversity in the workplace.
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