Tax Office Manager

2 days ago

Madison TN USA, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for leading and developing a team of associates across multiple tax offices, driving business growth, and delivering exceptional client experiences.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
  • Partner with the District General Manager to create and implement office-level growth plans, client growth targets, and local partnerships.
  • Recruit and interview candidates for tax office associate positions, ensuring the best fit for our team.
  • Conduct timely performance reviews, address performance concerns, and resolve associate issues with the Associate Relations Center.
  • Lead daily team meetings, communicate essential information, and create associate work schedules across all offices.
  • Travel between offices as required, and may prepare tax returns as needed upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Requirements
  • People management experience, with a proven track record of growing and developing associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
About H&R Block

We are a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. Our team is dedicated to delivering exceptional client experiences, and we are seeking like-minded individuals to join our team.

We offer a comprehensive benefits package, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan. We also provide opportunities for professional growth and development, as well as a collaborative and inclusive work environment.

At H&R Block, we believe in the power of people helping people. We are committed to building a connected culture, valuing diversity and inclusion, and making everyone feel like they belong.

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