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Hotel Operations Coordinator

2 months ago

Phoenix, Arizona, United States DoubleTree Suites Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at DoubleTree Suites. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining a high level of hospitality standards.

Key Responsibilities
  • Customer Service: Provide warm and welcoming service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Office Operations: Ensure efficient and smooth check-in and check-out processes, handling guest accounts and resolving any discrepancies.
  • Team Leadership: Lead by example, providing guidance and support to front office staff, and ensuring that all team members are empowered to provide exceptional service.
  • Communication: Maintain effective communication with other departments, ensuring seamless coordination and collaboration.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Quality Control: Conduct regular audits to ensure that all front office operations are running smoothly and efficiently.
Requirements
  • Education: High school diploma or general education degree (GED) required.
  • Experience: 1-2 years of hotel experience, with a minimum of 6 months of supervisory experience.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Working Conditions

The physical demands of this role include standing and walking frequently, moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance. The ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping is also required.